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INSURANCE CLAIMS GUIDE

How to Claim Insurance

Insurance Coverage | Anatomy of a Hurricane| Damage Preparation
Insurance & Disaster Survival | Interpretation & Assessment
 
An Overview of Making Claims for Hurricanes in Florida


Anyone who has ever suffered damage resulting from a hurricane knows how difficult and frustrating dealing with insurance companies can be.  Your hurricane insurance premium had better be in on time every month, but almost without fail, hurricane damage claims drag on for months if not years.

 

Before the hurricane season starts, every year, take a little time to sit down and review your homeowner’s policy line by line.  If you have any questions, contact your insurance agent and make sure they’re all addressed to your satisfaction.  If anything seems even a bit unclear, ask for it in writing.

 

One problem we often see is that homes are underinsured, and the homeowner does not find out until a claim is made. Typically, the mortgage company only requires enough to cover their mortgage, and that ends up being the amount of insurance coverage. It is not unusual for this to be far less than the value of the home. Believe it or not, many policies will actually penalize you for not having enough insurance. This “co-insurance” clause gives the insurance company the right to pay even less than your policy provides. Make sure you have enough insurance coverage.

 

It may also be a good idea to take stock of everything as it currently exists on your property.  Experts recommend having pictures of your home prior to any hurricane related storm damage that might occur.  If there is a storm coming, you might also want to take a picture of the preparations you made beforehand, such as boarding up the windows or pulling possible projectiles inside.  Keeping these at a remote location or very safely tucked away is a good idea.

 

When it comes to making a claim for personal property, one common tactic is for insurers to require you to make a detailed inventory of every single item, which must include a value associated with each item. When you have suffered a catastrophic loss, this can be a terrible burden. It’s best to prepare beforehand and take photographs and lists of possessions. It is also recommended that you keep (in a safe, dry place) the receipts for any big-ticket items, such as telephones, furniture, computers, etc.

 

If you do suffer damage, and everyone is all right, grab a camera and take a new series of pictures just as soon as possible after the whole storm has passed.  Be sure and take the new photos from the same perspective as the previous ones.  This will give the most accurate view of how things have changed as a result of hurricane damage.

 

Next, contact your insurance agent.  If your agent isn’t available and local damage is extensive, there may be a special number set up for hurricane claims, though it is often best to talk with the agent you already know and trust, if possible.  Regardless, making the call quickly will hopefully get you on the top of the list of homes to be inspected.

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How to Claim

How can the insurance company deny a legitimate claim for storm damage? Because they create loopholes.


Here are some examples of the “after the fact” clauses that are have been used recently in the cases involving Hurricane Katrina victims.

1. The damage was caused by water after the hurricane, so it is
flood damage, not hurricane damage, and not covered under the hurricane policy.

2. The moldy wall doesn't need to be torn down - just wash the
mold off.

3. We will only pay to rebuild the house the way it was, even
though the building code now has changed.

An insurance policy is a contract. You, the homeowner, agrees to pay the premiums, and the insurance company agrees to pay hurricane damage claims. It is our job to make these companies keep their word. It is our job to ensure the insurer lives up to the policy he/she has sold you. We use our own inspectors, and make come to our own conclusions, before we investigate with your insurance company has done. Then we compare results to determine whether the insurance company has acted in bad faith in denying your claim.

Pictures of Destruction

Steps to take if your home has suffered hurricane damage:
1. Take pictures after the hurricane, if possible from the same angles as those taken before the storm.
2. Contact your insurer as soon as possible.
3. Keep a running diary of your contacts with insurance company representatives.
4. Make a list of damaged interior furnishings and personal property.
5.Make temporary repairs to prevent further damage.
6.Keep all receipts for your expenses and expenditures related to the hurricane damage.
7.Save all paperwork in a waterproof compartment or firesafe.


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Overview of Making Claims

How to make a Claim
 

 
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